Privacy Policy — Core Support Connection

1 Information We Collect

We collect information you provide directly to us, including:

Personal identification information (name, email address, phone number, mailing address)
Date of birth and emergency contact information
Health-related information relevant to service delivery
Insurance and payment information
Communications you send to us (form submissions, emails)

We may also automatically collect certain information when you visit our website, including your IP address, browser type, and pages viewed.

2 How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our caregiving services
Process intake applications and service requests
Communicate with you about services, updates, and support
Comply with legal obligations and regulatory requirements
Ensure the safety and well-being of our clients and staff
Improve our website and service delivery

3 How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission (SSL/TLS)
Access controls limiting who can view personal data
Regular security reviews and staff training
Secure storage of physical and digital records

4 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit written consent
With service coordinators and healthcare providers directly involved in your care
To comply with legal requirements, court orders, or government regulations
To protect the rights, safety, or property of Core Support Connection, our clients, or others

5 Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent for data processing at any time
Receive a copy of your data in a portable format
File a complaint with the appropriate regulatory authority

6 Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how visitors interact with our site so we can improve it. You may disable cookies in your browser settings, though some features may not function properly without them.

7 Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8 Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe your child has provided us with personal information, please contact us immediately.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10 Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: info@coresupportconnection.com
Website: coresupportconnection.com/contact